Welcome to www.doukissanomikou.com

At www.doukissanomikou.com we are committed to protecting and respecting your privacy. This sets out basic information about www.doukissanomikou.com and how we process the personal data you provide to us.

If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing info@doukissanomikou.com or calling 210-6232853.

 

About us

The website www.doukissanomikou.com is owned and managed by the company with the name "D. Nomikou I.K.E.” (referred to herein as "we", "our", "us"). The term "our services" refers to our online services and any of our other products and services, such as our online store, our mobile and tablet applications, our pages on third-party social media platforms such as Instagram, Facebook, as well as any other websites or applications that we own or operate from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "your" in this policy.

 

What personal data do we collect and why?

We collect your personal data when you place an order, call our Customer Service team, subscribe to the marketing communications we use, search our website or use the other services offered by our website (https://www.doukissanomikou.com/). The data we collect includes information you provide to us, such as your first and last name and shipping and billing addresses. We also collect data about your shopping habits and the pages and products you have viewed from your use of our website. We use this data to:

• We process your orders, make your payments and deliver the products you have purchased.
• We provide any additional services you have requested, such as promotional messages.
• We give you access to services intended for registered users, such as wish lists and product notifications.
• We provide you with help and support through our Customer Service team either by phone or through our contact forms.
• We are processing your proposals for cooperation.
• We personalize your visit to the website and make sure that its content is presented in the most efficient way for you and your computer.

According to the Law, we must have a valid legal basis to process your data. In most cases, we will process your data because we have a contract with you, e.g. Sales contract. We will also use your personal data to send you promotional messages that we think may be of interest to you, provided that we have your express consent for this activity or that you are already a customer, in which case we have a legitimate interest in contacting you your. You can opt out of receiving promotional messages from us at any time.

 

How long do we keep your data?

We will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided your personal data, unless the law permits or requires it to be retained for a longer period. The retention period varies depending on the purpose of the processing. For example, data collected during your purchase of products on www.doukissanomikou.com is retained in accordance with local tax law, while information used to send promotional messages is retained until you request unsubscribe. After this period, your data will be permanently deleted or rendered irretrievably anonymous.

 

More specifically:

• When you purchase products from www.doukissanomikou.com, we will retain billing data until the end of the relevant accounting period, usually six years from the billing date.
• When you make a payment, we will retain the payment details until the payment has been certified and the relevant administrative and accounting formalities have been completed regarding the right of withdrawal and the conditions applicable to disputing the payment.
• When you provide us with personal data in order to use www.doukissanomikou.com services, such as marketing communications, we will retain your data for this purpose until the service is terminated or until you cancel your subscription to the service.
• When you give us your consent to send you promotional messages, you can opt out at any time. We consider your consent to be valid for up to five years after your last interaction with any email we send you, with our application or with www.doukissanomikou.com. In any case, we will reduce the number of promotional messages if you do not interact with us for more than six months.
• When we use your personal data and browsing history to analyze your behavior in order to customize the website and present you with personalized sales offers, we will keep this data until you ask us to delete it.
• When we use personal data for market research and customer satisfaction surveys, we will keep the data until you ask us to stop.
• When you contact our Customer Service team, we will retain any additional personal data you provide specifically for your inquiry for as long as you remain an active customer of www.doukissanomikou.com. When you fill in your information on our contact forms to ask a question, we will retain that data until your question is answered.
• When you contact our Customer Service team, we will keep your call recording for six months. Credit card information is not recorded as part of the call.
• When you fill out our contact forms following our invitation for any collaboration, we will keep your personal data only if we eventually collaborate and for up to 5 years after our collaboration ends.

What are your rights regarding your personal data?


According to the law, you have the right to:

• You know which of your personal data is processed and by whom, where this data came from and how this data is used. Also, be aware if your data is used for automated decision-making (via algorithms, for example).
• Ask us to update, correct or supplement the data we hold about you.
• You withdraw your consent to processing for a specific purpose.
• Ask us to delete or erase your data from our systems.
• Restrict or object to the processing of your data.
• You ask us to provide you with the personal data we hold about you in a human-readable electronic format, or to transfer it directly to a third party you have nominated (and we will provide it to you free of charge after we have verified your identity).

You can exercise these rights at any time by emailing info@doukissanomikou.com or calling 210-6232853. Also, you can exercise some of your rights, such as  correcting some of your data, through the use of your account and modifying the information you have provided.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for enforcing the personal data protection rules in your country. In Greece, the complaint must be submitted to the Data Protection Authority (http://www.dpa.gr/).

This Privacy Policy may be subject to changes and additions from time to time. Where possible, we will notify you of any changes, but please check the content regularly. The issue date and issue number appear at the beginning of the notification.



What personal data do we collect?

We only collect and process the data required to enable us to provide our services to you. We collect the following data when browsing or purchasing at www.doukissanomikou.com:

• We process the personal data required to complete and ship your purchase, including your name, billing address, delivery address, payment details, mobile phone number, telephone number and email address. We collect your email address to send you your order confirmation. We collect your phone number so that we can contact you if there are any problems with the order.
• We collect your email address when you sign up to receive news about www.doukissanomikou.com.
• If you register via www.doukissanomikou.com account creation, we collect your name, email address, password, country and additional data about your favorite designers and marketing preferences.
• When you contact our Customer Service team, we may collect additional data to help us resolve any queries regarding your order, delivery, heroes, marketing, your website or any other questions.
• We collect and process data about your browsing on www.doukissanomikou.com, including the pages you visit and how you interact with those pages. If you have created an account, we collect browsing data about your access to special areas of the website.
• If you are a customer of www.doukissanomikou.com or if you have given us your consent, we collect and process your personal data for direct marketing activities.
• If you provide us with someone else's data - for example, if you purchase a product to give to a friend or as a gift - we will collect and process the personal data required to complete the transaction, such as name, delivery address and other details communication for your friend.
• If you receive a product as a gift, we will only process your data to fulfill the gift request and our contractual obligations.
• When you use the app version of our website, we will ask for your consent to collect personal data from you in order to send you short messages, "push notifications" about products and services that we think may be of interest to you. With your consent, we will also collect data about your application usage and IP address in order to improve our service to you. You can disable push notifications at any time by updating the app settings on your mobile device.
• When you call our Customer Service team, your call will be recorded for training and fraud prevention purposes.
• If you are a wholesaler and you express an interest in cooperation, we collect your personal data necessary to evaluate the possibility of such cooperation.
• In some cases we may contact you through other methods, e.g. we may call you if a product we know you are interested in purchasing is back in stock. If you prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link at the bottom of the email or update your communication preferences at www.doukissanomikou.com.
• We analyze your communication data, purchase history, web browsing data and lifestyle data to tailor our marketing messages to you, website presentation and online advertising to meet your preferences. For example, if you have previously browsed or purchased a particular jewelry designer, we may send you an email to let you know that those products are currently available or introduce you to similar products through Internet advertising.
• When you contact our Customer Service team, we will use the personal data you provide that we have collected to respond to your requests to provide you with assistance or information.
• When you use the app version of our website, we will collect data about your app usage and IP address in order to send you “push notifications” about products and services we think may be of interest to you.
• When you call our Customer Service team, your call will be recorded for training and fraud prevention purposes.
• We will use the contact information you provide to send you service messages, such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications.

How do we use the personal data we collect?

We collect and process your personal data for the following purposes:When you purchase a product from www.doukissanomikou.com, we ask for your personal data necessary to fulfill our contract with you, including payment, any fraud checks (in case you choose to pay by credit/debit card), charging, shipping, delivering the product, and handling potential returns.

When you visit www.doukissanomikou.com, we will collect the minimal personal data necessary to provide you with website services, such as placing and retaining items in your shopping bag.

When you visit www.doukissanomikou.com, we will use some information about your use of the site to help us improve the website and its presentation. This will include data about how you came to the site, the date and time of your visit, the products you viewed or searched for, page response times, download errors, the length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We also collect data about your use of www.doukissanomikou.com using cookies. More information about how we use cookies and how you can, if you wish, disable cookies can be found in our Cookie Policy.

When you register with www.doukissanomikou.com, we will collect the necessary data to ensure that we can recognize you on your next visits and offer you the benefits of registration, such as creating a Wish List or signing up for emails about your favorite designers. If you prefer not to continue receiving these email messages, you can unsubscribe at any time using the link at the bottom of the email or by contacting the Customer Service team.When you sign up for promotional message newsletters, we will ask for your email address. If you prefer not to receive these email messages, you can unsubscribe at any time using the link at the bottom of the email or by contacting the Customer Service team.

If you have made a purchase from www.doukissanomikou.com, we will use the personal data we hold about you, including your purchase history, to contact you about products and services that may be of interest to you. This communication will be done normally via email, but in some cases, we may contact you through other methods, for example, we may call you if a product you know is interested in comes back into stock. If you prefer not to be contacted in this way, you can unsubscribe at any time using the link at the bottom of the email or update your communication preferences on www.doukissanomikou.com.

We analyze contact data, purchase history, browsing and lifestyle data to tailor our marketing messages to you. For example, if you have browsed or previously purchased a specific jewelry designer, we may send you an email to let you know that these products are currently available or show you similar products through online advertising.

When you contact the Customer Service team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.When you use the app version of our site, we will collect data about your use of the app and your IP address to send you push notifications about products and services we believe may interest you.

When you call the Customer Service team, your call may be recorded for training and fraud prevention purposes.

We will use the contact details you provide for the delivery of non-marketing service messages, such as any changes to our Terms and Conditions or Privacy Policy, delivery updates, or other non-marketing communications.

 

What is our legal basis for processing your personal data?



By Law, we must have a valid reason for using your personal data and we cannot collect, store or use data about you that is inconsistent with that reason. There are four valid reasons for using your personal data:



Most of the data we collect from you is necessary to enable us to fulfill our contract with you or enter into a contract with you e.g. provide a billing address and email address when you purchase an item from www.doukissanomikou.com so that we can process your payment and send you your order confirmation.
In some cases we will ask for your permission or consent to use your personal data, e.g. if we want to send you promotional messages about products we think you may be interested in by email. If you have given your consent to the use of your personal data, you have the right to withdraw this consent at any time.
We may also have a legitimate interest in using your personal data, e.g. to ensure that our website content is presented to you and your device as effectively as possible or to ensure that promotional messages are relevant to your interests. If this is why we use your data, we must make sure that our interests do not override yours and you have the right to object to the use of that data.
Finally, we may need to use your data to comply with a legal obligation or to protect your interests, e.g. we may share data with other specialist organizations for the purposes of combating fraud and reducing credit risk and we will retain financial data long-term to meet our statutory obligations.


The legal basis for each of the ways in which we use your personal data is as follows:

A) When you purchase a product from www.doukissanomikou.com, we request the personal data that is necessary for us to fulfill our contract with you, including payment, any fraud-related checks (if you choose to pay by credit/debit card), billing, shipping, delivery of the product, and potential handling of returns.	Providing your personal data for these activities is a contractual obligation. You are free to disclose your data or not, but without the required data, the finalization or execution of the contract and your requests will not be possible. This means that while you can continue to browse www.doukissanomikou.com, you will not be able to purchase products and use the website's services, such as the Wish List. When you make a purchase on www.doukissanomikou.com, we are obligated to process your personal data to comply with our legal obligations according to tax regulations and other applicable statutory rules. You are free to decide whether to make a purchase from us or not. However, if you choose to make a purchase, the use of your data will be necessary to fulfill our legal obligations. When you make a purchase on www.doukissanomikou.com, we will use some of your personal data to conduct activities aimed at preventing and prosecuting fraud. We have a legitimate interest in carrying out these activities for the prevention and prosecution of fraudulent activities.
B)When you visit www.doukissanomikou.com, we will collect the minimal personal data necessary to provide you with the services of the website, such as placing and maintaining items in your shopping bag.	The use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is carried out correctly.
C)When you visit www.doukissanomikou.com, we will use certain data regarding your website usage to help us improve the website and its performance. This may include data about how you arrived at the website, the date and time of your visit, the products you viewed or searched for, page response times, download errors, the duration of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and the methods used to browse away from the page.	The use of your data is necessary for our legitimate interest to ensure that the service we provide to you functions properly.
D)We also collect data regarding the use of www.doukissanomikou.com through the use of cookies. More information about how we use cookies and how you can, if you wish, disable cookies is included in the Cookie Policy.	You have given your consent to the use of cookies through the banner that appears on the website. You can choose which cookies you want to accept through the Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is performed correctly, for example, by maintaining items in your shopping bag.
E)When you register on www.doukissanomikou.com, we will collect the necessary data to ensure that we can recognize you on your subsequent visits and offer you registration privileges such as creating a Wish List or subscribing to emails about your favorite designers. If you prefer not to continue receiving these email messages, you can unsubscribe at any time using the link at the bottom of the email or by contacting our Customer Service team.	The provision of your personal data for these activities is a contractual obligation. You are free to disclose your data or not, but without the required data, it will not be possible to finalize or execute the contract and your requests. This means that while you can continue to browse www.doukissanomikou.com, you will not be able to purchase products, and you will not be able to use the website's services, such as the Wish List.
F)When you subscribe to the newsletter for promotional messages, we will ask for your email address. If you prefer not to receive these email messages, you can unsubscribe at any time using the link at the bottom of the email message or by contacting our Customer Service team.	You have given your consent and requested us to send you promotional messages.
G)If you have made purchases from www.doukissanomikou.com, we will use the personal data we have for you, including your purchase history, to contact you about products and services that may interest you. This communication will normally be conducted via email, but in some cases, we may contact you through other methods, such as giving you a call if a product you're interested in comes back in stock. If you prefer not to be contacted in this way, you can unsubscribe from email messages at any time using the link at the bottom of the email or update your communication preferences on www.doukissanomikou.com.	The use of your data is necessary for our legitimate interest in ensuring that you receive information about products and services that may interest you.
H)We analyze your contact data, purchase history, internet browsing data, and lifestyle data to tailor the promotional messages we send to you, website presentation, and online advertising to match your preferences. For example, if you have previously browsed or purchased from a specific jewelry designer, we may send you an email to inform you that these products are currently available or present similar products to you through online advertising.	The use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may interest you.
I)When you contact our Customer Service team, we will use the personal data you provide and any data we have collected to respond to your requests and provide you with assistance or information.	The provision of your personal data for these activities is a contractual obligation. You are free to disclose your data or not, but without the required data, the finalization or execution of the contract and your requests will not be possible.
J)When you use the app version of our website, we will collect data about your app usage and your IP address in order to send you "push notifications" for products and services that we believe may interest you.	You have given your consent for us to send you "push notifications."
K)When you call our Customer Service team, your call may be recorded for training and fraud prevention purposes.	The use of your data is necessary for our legitimate interest in ensuring that our employees receive adequate training and for fraud prevention.
L)We will use the contact information you provide for sending service messages, such as any changes to our Terms and Conditions or Privacy Policy, delivery updates, or other non-marketing communications.	The use of your data is necessary for our legitimate interest in ensuring that you receive information related to our contract.
M)We will use the personal data you provide in the expressions of interest forms for collaboration.	You have given your consent and requested us to send you promotional messages.

Who will process your data?

Your personal data will be processed by us.

Your personal data will also be passed on to third parties that we use to provide our services. These parts have been rigorously evaluated and guarantee compliance with the legislation on the processing of personal data. These parties are designated as data processors and carry out their activities in accordance with the instructions given by us and under our control.

These third parties belong to the following categories: banking institutions, internet providers, companies specializing in IT and telematics services, Couriers, companies carrying out marketing activities, including social media organizations, companies specializing in market research and data processing , companies offering call center services, companies providing publishing and distribution services.

In some cases we may need to disclose or share your data without your consent, for example if required by the police, courts or for other legal reasons. Your data may be transmitted to police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, prevention and protection against threats to public security, in order to enable www.doukissanomikou.com to to ensure, exercise or defend a right before a court, as well as for other reasons related to the protection of the rights and freedoms of others.

We may also transfer your personal data to a buyer or prospective buyer in the event that our assets are acquired by another organization. The buyer will be required by law to use your personal data only as described in this Privacy Policy.



Transfer of data outside the European Union

Some of the third parties that are referred to in the previous paragraph "Who will process your data?" may be located in countries outside the European Union, which nevertheless offer an adequate level of data protection, as determined by specific decisions of the European Commission (https://ec.europa.eu/info/law/law-topic/data-protection /data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en).



Security

We protect your personal data with specific technical and organizational security measures aimed at preventing the illegal or fraudulent use of your personal data.

All information, which is related to users' personal information, is secured as confidential, with SSL protocol, with Public RSA key 2048-bit encryption (the strongest today) of the international certified organization OpenSSL, for secure online commercial transactions. The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has undergone changes in transit.



Complaints

In Greece, the complaint can be submitted to the Data Protection Authority. More information on how to submit complaints is available on the website of the Data Protection Authority at http://www.dpa.gr/.



Changes to this notice

We keep our privacy policy under regular review to reflect changes in our services and the legal regime regarding privacy protection. This Privacy Policy was last updated on 02 July 2019.